Shipping policy

  1. Processing Time:

    • Orders placed with Serenity Soul Selfcare typically have a processing time of 2 business days. During peak seasons or promotional periods, processing times may vary slightly.

  2. Shipping Options:

    • We offer two shipping options for our customers:
      • Standard Recorded Shipping: This option provides reliable delivery with tracking information available. Delivery times may vary depending on your location and the shipping carrier.
      • Express Next Day Delivery: For customers who require expedited delivery, we offer express next day delivery services. Orders placed with this option will be prioritized for immediate processing and delivery the following business day.

  3. Shipping Rates:

    • Shipping rates are calculated based on the selected shipping option, package weight, and destination. You will be able to view the shipping costs before finalizing your order during the checkout process.

  4. International Shipping:

    • Serenity Soul Selfcare currently offers shipping within Ireland and the Channel Islands. For international orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.

  5. Order Tracking:

    • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your package and estimate the delivery date.

  6. Shipping Address:

    • Please ensure that the shipping address provided during checkout is accurate and complete. Serenity Soul Selfcare is not responsible for orders shipped to incorrect addresses provided by the customer.

  7. Shipping Delays:

    • While we make every effort to ensure timely delivery of your order, please note that shipping delays may occur due to unforeseen circumstances such as inclement weather, natural disasters, or carrier issues. We appreciate your patience and understanding in such situations.

  8. Contact Us:

    • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team at [Your Contact Information]. We are here to assist you.